Reference

What You Agree To When You Use dtb222

These terms set out the rules for your account on dtb222 — how you open it, how you fund it via bKash, Nagad, or Rocket, and what we both expect. Access and eligibility depend on your local law and the regions we currently serve.

Account eligibility appliesLocal payment rules coveredBangladesh-region accessYour wallet, your responsibility
dtb222 What You Agree To When You Use dtb222
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat icon from any page on dtb222. Our team handles terms queries, account questions, and wallet disputes directly in the chat window.
Email Support Send a detailed message to our support address for written records of your query. We reply with a reference number so you can track the response.
Account Help Centre The Help section inside your account covers common terms questions — wallet limits, account rules, and how to request a review of a decision.
HOW WE HANDLE IT

Account Security and Your Data Under These Terms

Wallet Verification

Before any withdrawal to bKash, Nagad, or Rocket, we match the wallet number to the one registered on your account. This step protects you from misdirected payments.

Account Access Control

We log every login attempt. If we detect an unusual access pattern, we place a temporary hold and contact you through your registered details before releasing it.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold.

Requesting Changes

To update your registered wallet number or contact details, submit a request through live chat with your account ID. Changes take effect after we verify your identity.

Common Questions About These Terms

These terms apply to anyone who opens an account on dtb222. Access depends on your local law and whether your region is currently supported. Check eligibility before registering.

We post updates here before they take effect. Continuing to use your account after a change is posted means you accept the revised terms. We do not apply changes retroactively.

Duplicate accounts are against our rules. If we find more than one account linked to the same person, both are reviewed and any wallet balance is held until the matter is resolved.

Contact us via live chat with your account ID and the transaction reference. For bKash, Nagad, or Rocket payments, have your wallet confirmation message ready to speed up the review.

Yes. Send a request through live chat or email support with your account ID. We will confirm what data we hold and provide a summary within a reasonable period.

These terms are read alongside applicable Bangladesh law. Where local law sets a higher standard than anything written here, local law takes precedence for users in Bangladesh.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.